Help center
Frequently asked questions
Everything you need to know before your freezer upgrade.
Shipping & delivery
How does shipping work?
We ship your order frozen, straight to your door. Free 2-day ground shipping to most of the East Coast, and $39 2-day air shipping to the rest of the U.S. (except Hawaii and Alaska). All orders over $150 ship free.
When will my order ship?
Since our products are perishable, we ship Monday through Wednesday (except on holidays) to avoid weekend delivery delays. Orders placed Wednesday afternoon or later will usually ship the following week.
Will it arrive frozen?
Yes. Everything ships packed frozen with insulation so it arrives cold and ready for your freezer.
Storage & cooking
How do I store everything?
Pizza minis, wings, and crispy tofu keep frozen. Seitan shreds and blocks keep refrigerated. Each pack tells you which.
How do I cook it?
Most items go straight from frozen. Seitan: sauté, grill, or air-fry. Pizza minis: bake from frozen to bubbling, golden perfection. Wings: bake or air-fry. Full steps are on each product page and the pack.
Ingredients & diet
Is it vegan?
Yes. Everything Blackbird makes is 100% plant-based and vegan, for vegans and meat-eaters alike.
What are the allergens?
Our seitan contains wheat and soy. Check each product page for its full ingredient list and allergens.
What exactly is seitan?
The original plant-based meat: a high-protein wheat protein used as a meat alternative in East Asia since the 6th century. We hand-make ours small-batch in our NYC facility.
Subscriptions & orders
Do you offer a subscription?
Yes. Subscribe & Save 10% on eligible items, delivered on your schedule. Skip or cancel anytime.
Where can I buy Blackbird in stores?
Look for us in the freezer and refrigerated aisles. Find a store on our Where to Buy page.
Something arrived damaged. What do I do?
Don't worry, email us and we'll make it right. We want every order to arrive perfect.
Still have a question?
We're happy to help, like a friend who happens to make really good food.